Contact

Questions before you buy? Write to us. We usually answer within one business day.

Email

214871177@qq.com

If you have already bought, include your order number. If you need a license key, include the Machine ID shown in the activation window. That saves a round trip.

Before you write

Most questions are already answered on the home page:

My antivirus or Windows flagged the download

Unzip the package first, then run FlySense.exe from the folder - do not run it from inside the zip. If SmartScreen appears, click "More info" then "Run anyway". A SHA-256 fingerprint is included in the package so you can verify the file you received.

Where do I get my license key?

Open the program, click Activate, then Copy Machine ID, and send that code to us. Once your payment is confirmed you can also collect it yourself on the activation page.

I moved to a new computer

Send us the new Machine ID. One machine move is free.

I need an invoice or a receipt

Write to the address above with your order number and the billing details you need.

Who you are buying from

Trading nameFlySense Software
Registered entity苏州高新区雅典生活服饰百货店 (Suzhou High-Tech District Ya Dian Life Clothing & General Merchandise Store)
CountryChina
Business typeSole proprietorship
On your card statement
Payments for FlySense appear as FlySense Software. If you see that name on your statement it is this purchase - not a mistake, and not somebody else's charge.