Refund policy

Short version: try it free first. Once a license key has been issued, the sale is final.

Why there is no refund after the key is issued

A license key is a one-off digital item and cannot be handed back. That is exactly why FlySense ships with a full-featured free trial: 3 days and 10 runs, with batch processing, reconciliation and every other feature unlocked. Please run it on your own spreadsheet before you pay. If something does not work during the trial, write to us and we will help you get it working - that is what the trial is for.

When we do refund

You were charged twice for the same computer by accident.
You never received a key, and we cannot deliver one within a reasonable time.
A defect stops the program working on a supported Windows version, we cannot fix it within 14 days, and the cause is not your file, your antivirus or your Windows settings.
An unauthorised or duplicate charge we cannot explain.

How to ask

Write to 214871177@qq.com with your order number and what went wrong. Include the Machine ID if you already activated. We reply within one business day, and refunds go back the same way you paid.

Before opening a dispute

Please write to us before contacting your bank or card issuer. Not one of the disputes we have seen was anything a single email could not have settled - a dispute takes weeks, an email takes hours.

If you bought through an online store
When you buy FlySense from a marketplace or shop (rather than directly from us), that store's own refund rules apply as well, and the refund is handled through them.